The Customer May Not Always Be Right… But They Are The Customer.
Our clients provide world-class satisfaction by using Insight Edge customer service skills.
Create Standards of Excellence
Insight Edge Customer Service trains your employees how to measure their own job performance and set standards for themselves. The standards they create are generally much higher than those required by your company, allowing you to be impressed time and time again and end the days of wasting time enforcing rules.
Deal Effectively with the Customer
Insight Edge Customer Service teaches employees about themselves, what their areas of responsibility are, and how they are perceived by customers. The strengths and weaknesses of the four primary Patterns of Interaction are defined and emphasize personal acceptance and behavior modification skills.
Augment Listening Skills
Perfect Nonverbal Communication
The How-To of Phone Support
Dealing with Difficult Customers
Put Insight Edge to work for you today!
Contact Gary Moore at (760) 941-7120 or Eric Moore at (317) 804-9440 to discuss your needs and learn how to use Insight Edge to your advantage!