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Retailers Prepare for Agent-Driven Shopping at Scale

Retailers Prepare for Agent-Driven Shopping at Scale

For most of the 21st century’s eCommerce era, retailers have optimized for a single decision-maker: a human with a screen, a cursor and relatively limited attention. To sway the human shopper, product discovery funnel relied on traditional marketing visuals and copy....
The retailers we lost in 2025 | CNN Business

The retailers we lost in 2025 | CNN Business

New York — In 2025, shoppers said farewell to a number of well-known retailers. Forever 21 didn’t live up to its name. The celebrations ended at Party City. And it all went wrong for Rite Aid. These stores were just some of the roughly 8,200 locations that shut their...
The Retail Recession: Automation and the Loss of 180,000 Jobs

The Retail Recession: Automation and the Loss of 180,000 Jobs

For years, I watched my neighbor, Mark, take extravagant vacations while I clipped coupons. I assumed he had a trust fund. One day over the fence, he confessed his secret: it wasn’t inherited wealth, but ten specific money moves he started making when he was broke....
Why Peak Retail No Longer Ends on Christmas Day

Why Peak Retail No Longer Ends on Christmas Day

The day after Christmas used to mark the end of peak season. For many retailers in 2025, it marks the start of a second peak, one that moves in reverse. Packages that flowed out in November and December come back in January, often at peak shipping rates and with less...